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The way we contact you is changing

Man’s finger pointing at contact icons on a screen
01 November 2019

Later this month we’re changing the way we tell you about reservations and overdue items. We’re moving towards contacting more customers through email and text message. This will provide speedier and greener communications, by saving paper and making more efficient use of resources.

If your email address is attached to your library account, you’ll receive email notifications of available reservations and overdue items. You’ll also receive email reminders of the due dates for your loans.

If there isn't an email address attached to your account, you’ll receive either a notification by text message, voicemail or letter. This will depend upon the details you have provided on your account.

This will affect communications sent for reservations and the first overdue notice. Second overdue notices will continue to be sent by letter.

Please check and update the contact details on your library account. You’ll find out about your reservations faster and may also avoid charges thanks to the email reminder service.