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Libraries update:

Following government guidelines face coverings must be worn at all times when visiting any of our libraries, unless you are exempt from doing so.

Frequently asked questions about our services during our phased re-opening.

Overdue charges and exemptions

Coronavirus update

 

If items are not returned or renewed by their due date they will incur overdue charges.

Please note:

  • All items originally due between 1 January 2020 and 31 July 2020 were automatically renewed until 1 September 2020 so no overdue charges apply to these items.
  • All items that were due for return before 1 January 2020 will incur a charge for the period up to 1 January 2020.
  • Overdue charges apply to CDs and DVDs borrowed from 6 July 2020.

Overdue charges

If items are not returned or renewed by their due date they will incur overdue charges. 

For books and audio books the following charges apply:

  • £0.25 for each day in the first week the library you borrowed the item from is open and £1.55 per week or part of week after that. These charges are capped at a maximum of £7.75 per item.

CDs, DVDS and language courses are subject to a rehire charge when overdue:

  • Music CDs are charged at £1.10 per week with a maximum charge of £4.40 per item.
  • DVDs are charged at £2.20 per week with a maximum charge of £6.00 per item.
  • Language courses with a single CD are charged at £1.10 for 3 weeks with maximum charge of £4.40 per item.
  • Language courses  with multiple CDs are charged at £4.00 for 6 weeks with a maximum charge of £15.20.

Lost and damaged items

The full replacement cost will be charged for any item which has been either lost or damaged.

There is a charge of £1.10 for replacing lost or damaged library cards. You will need to come into a library to get a replacement card or to reactivate your account. You must bring identification with your name and address on it such as a driving licence, bank statement or recent utility bill. 

Exceptions

The following groups are exempt from certain library and overdue charges:

Disabled people

If you are unable to read print due to visual impairment, physical impairment or a learning disability you do not have to pay any charges on the following items if you have an Access card:

  • audio books
  • music CDs
  • DVDs
  • language courses

Charges are made for overdue books and damaged items.

Home Library Service, Friends and Family card, Memory Support card

If you use the Home Library Service, a Friends and Family card, or a Memory Support card, you are exempt from the following charges:

  • loan charges on audio books
  • music CDs
  • DVDs
  • language courses
  • CD-ROMs
  • overdue and rehire charges
  • request charges

Children and young adults

Children under the age of 17 do not pay request or overdue charges on the following items:

  • books
  • CDs and cassettes

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