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Can't find an item you are looking for?

 

If the item you want to reserve is not available, you can fill in a library request form

 

Lost something in one of our libraries?

 

Think you may have left something at a library? Please fill out our lost property form. The library will contact you within 5 working days. 

 

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Contact us

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Staff monitor Livechat between 9am to 5pm, Monday to Friday.

 

To contact your local library directly, please fill out our enquiry form.

 

 

 

Enquiry form

 

You can complete the library enquiry form if you want to contact a library, have any questions, or if you want to pass on comments or suggestions about the library service. We aim to respond to your enquiries within 5 business days.   

 

Phone

 

 

You can call our Contact Centre on

0345 603 7628 

Monday to Friday, 8.30am to 5pm, to speak to an advisor, or use the 24-hour automated service (option 1) to renew your items (also at weekends).

 

 

 

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    A-Z of Library Services

    Our library locations and opening times

    Join the library

    Reserve, renew or return an item

    Our Online Library

    Using our libraries

    Our mobile and home library services

    Our services for children and young adults

    Health and wellbeing

    Volunteer at your local library

    Book of the Month

    Our Reading Suggestions

    Join a book group

    Our strategies, policies and terms

    Essex Book Festival

    Help pages

    FAQs

    How to sign in

    How to renew items online

    How to browse the catalogue

    How to print directly from your device

  • How do I search the catalogue?

To search the catalogue, select the magnifying glass icon at the top of the page, this will then expand allowing you to type in what you’re looking for on the libraries catalogue. Then press enter and you will be taken to the libraries catalogue which is the same as the catalogue you are currently used to. (On a mobile device, select the three lines at the top of the screen to reveal the catalogue search box.)

  • How do I create and update my reading lists

You can either create a reading list on the catalogue by selecting an item, pressing add to list and creating a new list is one of the drop down options or on your account there is a section called My Lists which will take you to your reading lists, from there you can edit, rename and add new lists.

  • How do I pay any charges on my account?

At the bottom of your my account page, your charges are listed. Simply press pay now to be taken to the ecapita system to pay your charges

  • Where are my reading lists?

Your reading lists can be found on the my account section of the website under my lists. 

  • Why don’t I have personalised recommendations

If you do not borrow any titles from us, the system will not be able to recommend any items. You can select genre preferences in your account which will help improve your recommendations

  • Where is the catalogue?

The catalogue Is the spyglass image at the top of the website. (On a mobile device, select the three lines at the top of the screen to reveal the catalogue search box.)

  • Why can’t I search the website?

This is no longer a feature of the new website.

  • Where is the contact us page?

The ways you can contact us are at the bottom of every page.

  • I have an issue with the website

If you have an issue with the website, please get in touch with us so we can look into it.