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Service update:

Following Government guidance for the roadmap out of lockdown, from today, Monday 12 April, all our libraries have reopened to the public with new opening times. Find out more

New Library Management System FAQs Page 3

About the new LMS

 

How will the website change and will there be help to use the new services?

We will have a new look library catalogue.  We will be producing guides and videos on how to use it.

 

Will I still be able to renew my items online?

Yes, you will. 

 

Will I have to get a new library card?

No, you will continue to use the same library card.

 

Will it change how long I can borrow items for?

No, all loan periods will remain the same.

 

Will it change how many items I can borrow?

No, the borrowing limits will remain the same.

 

Will I be able to see what items I have borrowed before?

If you have previously asked staff to activate the borrowing history function, then your borrowing history for the last five years will be transferred to the new system.  If you want to keep your loan history beyond five years you will need to download that information from the current system before 6 April. Full details of how to do this can be found on our website

 

Will I be able to see my reading lists?

Unfortunately, it is not possible to transfer your reading lists to the new system, so, if you want to, please recreate your reading lists on the new system. Details of how to take a copy of your current reading lists can be found on our website. You will need to do this before 6 April.  

 

Will I still be able to use the current library app?

No – once we have moved over to the new system you will need to uninstall the current app. When the new system is available, please download the My Library app for Android or iPhone and iPad.

 

Will I be able to link my family’s accounts together as I currently can in the iguana app?

Yes – this will be possible in the new app.

 

Continue to page 4: Library services once Essex and Thurrock join TLC

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